Shipping, Returns & Exchange Policy

Shipping & Delivery

All orders are processed within 3–5 working days (Monday–Saturday) as we follow a made-to-order model to ensure the best quality and fit.

Once shipped, delivery typically takes 2–7 working days, depending on your location.

Tracking details will be shared via your registered email once your order is dispatched.

Need it sooner?

We offer express shipping. Please contact us on WhatsApp at 7834945169 and we'll do our best to assist you.

Order Confirmation & Payments

• Orders are processed only after full payment is received.
• We follow a strict zero-cancellation policy once an order is placed.
• For any changes to your order, please contact us within 12 hours of placing it.
• Cash on Delivery (COD) is currently not available. If introduced in the future, confirmation may be required.

Cancellation Policy

At Clofii, every piece is made especially for you once your order is placed. As a made-to-order brand, we begin planning and production shortly after receiving your order.

For this reason, we follow a strict zero-cancellation policy, and orders cannot be cancelled once payment has been successfully processed.

However, we understand that plans can change. If you need to update your size, color, shipping address, or any other order details, please reach out to us within 12 hours of placing your order. We'll do our best to accommodate your request before production begins.

Thank you for supporting mindful, made-to-order fashion and for being a part of the Clofii journey. 💛

Returns

We accept returns to ensure you have a seamless experience with us.

• Returns must be requested within 7 days of delivery.
• Approved returns will be issued as store credit.
• Store credit can be used on any future purchase for up to one year from the date of issue.

Exchange Policy

We offer a one-time free exchange for fit-related issues.

• Requests must be raised within 7 days of delivery.
• The first exchange is free.
• Any additional exchanges will be chargeable (based on location).

To initiate a return or exchange:

https://form.jotform.com/261561738109056

Product Condition

To be eligible for a return or exchange, items must be:

• Unused, unworn, and unwashed.
• With all original tags intact.
• In the same condition as received (no stains, perfumes, or damage).

Custom Orders

Customized products are not eligible for return or exchange.

Sale Items

Products purchased during a sale are not eligible for exchange.

Size Guidance

We recommend referring to our size chart before placing your order.

If you need assistance, feel free to reach out to us—we're happy to help you find the right fit.

Undelivered Orders

If an order is undelivered due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery

The order will be returned to us.

Re-shipping will be processed after additional shipping charges are paid.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Email us within 48 hours of delivery at support@clofii.com
• Share clear images of the issue

We will arrange a replacement or exchange at no additional cost.

We're Here to Help 💛

At Clofii, every piece is made with care. If you have any questions or need assistance at any step, feel free to reach out—we're always here for you.